Question 1

What are your fees?

Accepted Answer

Our standard fee for therapy, assessment, and consultation services is $245 per hourly session, payable at the end of each session. Payment may be made by e-transfer, pre-authorized debit, or credit card.

While psychological services are not covered by the Ontario Health Insurance Plan (OHIP), many workplace extended health benefits can cover these services. Also, student benefit plans at certain colleges and universities, including Wilfrid Laurier University and the University of Waterloo, provide some coverage to work with psychologists in private practice. It's essential to check with your specific provider to determine the coverage for each session and the total amount available per benefit or calendar year.

At the conclusion of each session, you'll receive a detailed receipt for reimbursement purposes, including the psychologist’s certificate number, service provided, and the amount paid. Note that we don't bill insurance companies directly, but you can submit the receipt for reimbursement. Fees for non-covered services can be claimed as medical expenses on your annual income tax return.

Question 2

How do I book an appointment?

Accepted Answer

Booking an appointment at MindSteps Psychology is a straightforward process. Just call our main line at 226-806-0056 or email us at admin@mindstepspsych.ca to connect with our receptionist. We are currently accepting new clients for most services. While a physician's referral is not mandatory, it is welcomed, and it may be necessary to access extended health benefits. Please check with your workplace or insurance company for more details.

Question 3

What should I expect for my first appointment?

Accepted Answer

Your initial appointment at our clinic is a 90-minute consultation focused on getting to know you and understanding your current concerns. This session allows you to collaboratively work with your clinician, sharing your history and current issues. 
Your clinician may ask questions or request brief symptom measures to inform a tailored treatment plan. The primary goal is to determine if our services align with your needs. If so, treatment goals will be established, and an overview of the treatment plan will be provided. Feel free to ask any questions during this appointment. Subsequent therapy sessions are typically 50 minutes long. We strive to create a personalized approach to address your specific needs and concerns.

Question 4

Is there free parking?

Accepted Answer

Yes, ample free parking is available within the commercial plaza where our office is located. Feel free to park in any of the non-designated parking spots.

Question 5

Do you offer online therapy sessions?

Accepted Answer

Yes, we are pleased to offer online psychological services for clients residing in Ontario, Canada. Our commitment to providing accessible and convenient mental health support extends to the digital realm, where we offer secure and confidential online therapy sessions. These sessions are conducted using a PHIPAA-compliant platform to ensure your privacy and security. To schedule an online session or to learn more about how this option can work for you, please contact us.

Question 6

Do you offer crisis services?

Accepted Answer

We do not offer crisis services. However, there are crisis services available 24/7 in our community. If you, or a loved one, are in immediate danger of hurting yourself or others, please get help immediately. Below is a list of crisis support services you can access:

A.    Call 9-1-1
B.    Go to the nearest emergency hospital.
C.   Access other crisis support services:
·      9-8-8: People across Canada can call and text 9-8-8, a new three-digit service for support to anyone who is thinking of suicide, or who is worried about someone they know. This service is trauma-informed and culturally affirming.
·      Mobile Crisis Unit Through Front Door at 519-749-2932. For access to children’s mental health and crisis services Monday to Friday 830am-430pm.
·      Here 24/7: 1--844-437-3247. For access to adult addictions, mental health and crisis services all day, every day and after hours children’s mental health crisis services.
·      Kids Help Phone: Call 1-800-668-6868 or text CONNECT to 686868 to be connected to a trained Kids Help Phone Crisis Responder.